Delete your CoachVana data

This removes your profile, your coaching relationships, your messages and everything you logged. It cannot be undone and support cannot restore it.

1. 1.Go to coachvana.com/account and sign in. (In the app: Profile → Account.)
2. 2.Under Danger zone, choose Delete my account.
3. 3.Type DELETE to confirm. Deletion is immediate.

If you can no longer sign in, email support@coachvana.com from the address on the account and we will delete it for you.

You can remove any of the following without closing your account. Each is deleted permanently and separately, so you can remove your photos and keep your training log.

1. 1.Go to coachvana.com/account and sign in. (In the app: Profile → Remove some of my data.)
2. 2.Under Remove some of your data, tick what you want gone.
3. 3.Choose Remove selected and confirm.

Progress photos

Every progress photo you have taken. Your coach loses the side-by-side comparisons. Photos cannot be recovered once removed.

Weigh-ins and measurements

Body weight, body fat and every tape measurement you have recorded. Your weight trend and every measurement chart go back to empty, for you and your coach.

Food and water logs

Every meal, food item and glass of water you have logged. Your coach can no longer see what you have been eating, and past days show no macros.

Workout history

Every session you logged, every set inside it, and your personal records. Your PRs, streak and training volume all reset. Your coach loses the history they programme your next block from.

Habit history

Every habit you have ticked off. Habit streaks and your adherence figure reset to zero.

Watch and phone health data

Steps, active calories, distance, sleep, heart rate variability and exercise minutes. Removed from CoachVana only. Apple Health and Health Connect keep their own copy, and this data comes back on the next sync unless you disconnect first.

Symptom and supplement logs

How you rated your symptoms, and the doses you ticked off on a protocol. Your practitioner loses the adherence figure and the symptom trend a protocol is judged on.

Deleting your account removes everything above. Three things survive it, and each is kept because it is a record rather than a preference:

Payments and invoices

Kept for as long as tax and accounting law requires, currently seven years in the United States, with your name and contact details removed so the record is no longer attached to you. Stripe and PayPal hold their own copies under their own policies.

Messages you sent to other people

The content is erased. What remains is that a message existed, because a conversation belongs to both people in it and deleting your half would rewrite the other person’s record of what was said.

Backups

Deleted data can persist in encrypted database backups for up to 30 days before those backups age out. It is not restored to the live service and is not accessible to anyone in the meantime.

While you keep your account, the following cannot be removed on their own, for the reasons given. Deleting your account removes all of them except where stated above.

Messages

A conversation belongs to both people in it. Erasing your side would rewrite your coach's record of what was said.

Check-ins and forms

Your coach programmes from what you told them, including the health history on your intake form. Ask your coach if you need one removed.

Payments and invoices

A financial record. Neither you nor your coach can delete one.

Signed documents

Keeping the record is what a signature is for.

Your coach's notes about you

Written by your coach, for themselves. They are not in your export either.

Steps, sleep, heart rate variability and exercise minutes are copied into CoachVana from Apple Health or Health Connect. Removing them here removes our copy only — Apple and Google keep theirs, and the data will come back on the next sync unless you disconnect the source first, under Profile → Connected apps.

Any question about deleting your data, or trouble doing it — email support@coachvana.com, or write to us:

See also our privacy policy.