Support

The email address on your account, whether you were on the phone or a browser, and what you expected to happen instead of what did. If it's about a specific workout, client or payment, name it — we can find it far faster than a description.

A screenshot is worth more than a paragraph, especially for anything that looks wrong on screen rather than simply missing.

Forgotten passwords reset from the sign-in page. If the reset email doesn't arrive, check spam first, then write to us — we can see whether it was sent.

If you signed up with Google or Apple, use that same button to sign back in. Signing in a different way makes a second, empty account rather than opening your existing one.

You can export everything you have logged, or delete part of it, from the app under Profile. Deleting your account removes it entirely — see deleting your data for exactly what goes and what is kept, and why.

What we collect and why is set out in the privacy policy.

Your first three clients are free, with no clock on them. Cancelling, refunds and how the monthly amount is worked out are covered in the cancellation and refund policy.

Money a client pays their coach is separate — it runs on the coach's own payment account and never passes through us. If you are a client with a question about a charge, your coach is the right first stop.

For anything involving safety, abuse or a security issue, email support@coachvana.com with “urgent” in the subject line and we will prioritise it above everything else in the queue.