Every policy that applies to CoachVana, in plain English. CoachVana is operated by Tampa Bay AI Solutions, LLC. Questions about any of them go to support@coachvana.com.
Agreements
- Terms of ServiceThe agreement between you and CoachVana, including the arbitration agreement you can opt out of.
- Cancellation & Refund PolicyHow a CoachVana plan renews, how to cancel it, and when money comes back.
- Accessibility StatementThe standard we build to, what we know falls short, and how to tell us.
Privacy and your data
- Privacy PolicyWhat we collect, why, who receives it, how long we keep it, and your rights.
- Consumer Health Data Privacy PolicyThe disclosures Washington, Nevada and Connecticut law require for health data.
- AI and Your DataWhat our AI features and connected AI assistants receive, what they never receive, and your controls.
- SubprocessorsThe companies that process data for us, what each one does, and where.
- Cookie PolicyThe cookies and browser storage the site uses, and your choices.
- Delete your dataHow to delete your account or part of your data, and what is kept.
Community and content
- Acceptable Use & Community GuidelinesWhat is not allowed in messages, groups, public pages and reviews, and how reports are handled.
- Challenge & Prize RulesWhat a coach running a challenge with a prize is responsible for.
- Copyright & DMCA PolicyHow to report content that infringes your copyright, and how to respond to a report.
For coaches, gyms and companies
Health data and HIPAA
CoachVana is a coaching and fitness tool. It is not a medical service, and it is not a HIPAA covered entity or business associate. It is not built for health care providers who bill insurance, and it should not be used to store or send protected health information on a provider's behalf. Health data you log is still protected: see the Consumer Health Data Privacy Policy.
Writing to us
Legal notices, privacy requests and anything that must be in writing:
Tampa Bay AI Solutions, LLC336 East College Avenue, Suite 301Tallahassee, FL 32301United States